This policy explains how Pylontech handles information submitted through project inquiry forms, email links, and website interaction. We collect only the information needed to understand renewable energy storage requirements, respond to buyers, and improve the clarity of our product and service communication.
Inquiry forms may request name, email, phone, company, country, product interest, and project notes. Project notes may include inverter model, battery capacity target, site type, procurement schedule, and documentation needs. Website systems may also collect basic technical information such as browser type, pages viewed, and approximate region for security and usability purposes.
Submitted information is used to answer project questions, prepare product or compatibility guidance, follow up on requested documentation, and maintain business records. We may also use aggregated, non-identifying information to improve page structure, catalog content, and common support workflows.
Information may be shared with relevant internal staff or service partners when needed to respond to your inquiry. We do not sell inquiry data. Records are retained for as long as reasonably necessary to support the project conversation, meet legal obligations, and maintain communication history.
Some buyers may send drawings, bills of materials, inverter lists, photographs, or commissioning notes. These files are used only to understand the storage request and prepare a relevant response. Please avoid sending sensitive personal data, unrelated confidential records, or information you are not authorized to share. If a drawing contains customer names, site addresses, or utility account details, remove unnecessary information before submission whenever practical.
We use reasonable administrative and technical measures to protect inquiry information from unauthorized access, loss, misuse, or disclosure. No website or email system can be guaranteed completely secure, so users should avoid submitting passwords, payment card details, private keys, or other high-risk information through a general contact form. If a project requires confidential exchange, request an appropriate communication channel before sending detailed documents.
You may request correction or deletion of personal information by contacting the project desk. Some records may be retained where required for legal, security, or legitimate business purposes. Do not submit confidential third-party data unless you have permission to do so.